50% Faster Issue Resolution in a 1M sq ft Distribution Center

The Challenge: Invisible Operations

In a 1M square foot distribution center, maintaining cleanliness and operational efficiency is a constant challenge. The facility faced persistent complaints about missed cleanings, inconsistent task completion, and a complete lack of visibility into what work was actually being performed.

Operations managers were spending significant time responding to complaints reactively, with no way to verify whether tasks were completed or when issues first arose. This reactive approach led to delayed resolution times and operational disruptions that impacted productivity.

The Solution: Proof-Driven Operations

Hyperlogic deployed its Evidence Timeline system with vest-mounted cameras that capture geotagged photos and videos of all cleaning and maintenance tasks. This provided real-time proof of work completion with precise timestamps and location data.

The Live Feed feature gave operations managers continuous visibility into work in progress, while integration with the client's ERP system enabled automatic alerts for any issues or missed tasks. This transformed the facility from reactive problem-solving to proactive oversight.

Measurable Results

The impact was immediate and measurable. Issue resolution time decreased by 50%, as operations managers could identify and address problems in real-time rather than waiting for complaints to surface.

Task completion verification reached 100%, with every cleaning and maintenance task documented through geotagged photos and timestamps. This eliminated disputes about whether work was completed and provided clear evidence for compliance and audit purposes.

Perhaps most importantly, the facility achieved zero safety incidents during the pilot period, demonstrating that proof-driven operations not only improve efficiency but also enhance safety and compliance.

Client Testimonial

“Proof, not promises—finally. Hyperlogic gave us the visibility we've been missing. We can see work happening in real-time, verify completion instantly, and resolve issues before they become problems. The 50% improvement in resolution time is just the beginning.”

The client reported significant TCO savings from avoided rework, reduced downtime, and improved operational efficiency. The proof-driven approach transformed how they manage facility operations, moving from reactive to proactive oversight.

This case study demonstrates that proof-driven facility management isn't just about compliance—it's about operational excellence. When you can see and verify every task, you can optimize operations, reduce costs, and build trust with stakeholders at every level.