Frequently asked questions.
The questions we hear in the first call — answered here. Filter by topic, or jump straight to what you need to know about the platform, compliance, integrations, pricing, and support.
What is Hyperlogic's platform?
Hyperlogic is a tech-native facility services platform delivering proof-driven cleaning, maintenance, and compliance. The platform captures geotagged photos, task logs, and audit trails to provide verifiable evidence of work completion.
How does the Evidence Timeline work?
Every task an operator runs is captured at the point of work — time, geo, photos, IoT readings — and written to a tamper-evident timeline. Filters and exports are one click.
What is the Live Operations Feed?
A real-time map of work in progress with push notifications for exceptions. It removes the mental burden of constant checking.
How does Hyperlogic help with FSMA 204 compliance?
Every sanitation task is captured with time-stamped, geotagged evidence and verified hashes — exportable as a one-click audit pack that maps directly to FSMA 204 requirements.
What compliance standards does Hyperlogic support?
FSMA 204, OSHA, ESG, GDPR, HIPAA, ISO 27001 / 27017 / 27018, CCPA, HACCP, BRCGS.
How quickly can I generate audit-ready documentation?
One click. The Audit Pack assembles all evidence into a tamper-evident PDF in seconds.
What systems does Hyperlogic integrate with?
NetSuite (ERP backbone), ServiceChannel, Paylocity, Verkada, Openpath — plus any system with a documented API via the Integration Hub.
How does integration with NetSuite work?
Proof-of-work attaches to invoices and SLAs automatically. Approvals become auditable and trivial.
Can I integrate with my existing facility management tools?
Yes. The Integration Hub speaks to the most common stacks out of the box; custom connectors are part of every pilot scoping.
How is Hyperlogic priced?
Per-site service contracts with platform access included. Pilots are time-boxed and scoped to one facility.
Do you offer pilots or trials?
Yes — a typical pilot runs 60 – 90 days at a single facility, with success metrics agreed up front.
What kind of ROI can I expect?
Customers report 15 – 20 % TCO reduction within the first year, driven by avoided fines, downtime, and vendor overhead.
What kind of support do you provide?
Each account has a named success engineer. SLAs are documented; on-call escalation paths are built into the platform.
How quickly can we get started?
Most pilots launch within two weeks of contract signature.
Do you provide training for our team?
Yes — on-site for field teams, virtual for procurement and compliance stakeholders, and a self-serve knowledge base for everyone.
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